Did you know your browser is out of date? It is strongly recommended that you use an alternative browser.

Do it Later x

Frequently asked questions

FAQs about all aspects of Investec

If you can’t find an answer here, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) – we’re available 24/7/365.

paying and withdrawing funds FAQs

How do I make an electronic payment into my account?

To make an electronic payment to your account you'll need to make sure the payment request includes specific information as outlined below. You may also need to include your account sort code, account number, account name and IBAN. This information is all available on your account statement.

For money transferred in sterling by CHAPS:
Bank: Citibank, London
Bank Identifier Code (BIC): CITIGB2L
Sort code: 18 50 08
Account number: 00562785
Account name: Investec Bank plc
Reference: the name and account number of the account you hold with us

For money transferred in sterling other than by CHAPS:
Sort code: the sort code printed in your paying-in book
Beneficiary name: your account name
Account number: your eight-digit account number
Reference: the name and account number of the account you hold with us

For money transferred in euros:
Bank: Commerzbank, Frankfurt
Bank Identifier Code (BIC): COBADEFF
Beneficiary name: Investec Bank plc
Investec Bank plc Bank Identifier Code (BIC): IVESGB2L
Investec Bank plc International Bank Account Number (IBAN): DE78500400000875027500
Reference: the name and account number of the account you hold with us

For money transferred in US dollars:
Bank: Citibank, New York
Bank Identifier Code (BIC): CITIUS33
ABA number (Fedwire): 021000089
Beneficiary name: Investec Bank plc
Investec Bank plc Bank Identifier Code (BIC): IVESGB2L
Account Number: 36010841
Reference: the name and account number of the account you hold with us

In the case of electronic transfers in any currency other than those listed above, call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) for information about the currencies we accept and the payment details you must use.

How do I pay funds into my new fixed term deposit?

You can make a payment into your new fixed term deposit in the following ways:

By cheque or banker's draft:
To pay a sterling cheque into your account, please complete your reference number (provided t you if you applied online) and name on the reverse of the cheque. Make the cheque payable to "Investec Bank plc for the account of (your name)", and send it to us at the following address:

Investec Bank
Banking Correspondence
FREEPOST LON9401
London
EC2B 0ZZ

For money transferred in sterling by CHAPS:
Bank: Citibank, London
Bank Identifier Code (BIC): CITIGB2L
Sort code: 18 50 08
Account number: 00562785
Account name: Investec Bank plc
Reference: your name and the words "NEW ACCOUNT"

For money transferred in sterling other than by CHAPS:
Bank: Investec Bank plc
Sort code: 08 60 68
Account number: 10010002
Account name: Investec Bank plc
Reference: your name and the words "NEW ACCOUNT"

For money transferred in euros:
Bank: Commerzbank, Frankfurt
Bank Identifier Code (BIC): COBADEFF
Beneficiary name: Investec Bank plc
Investec Bank plc Bank Identifier Code (BIC): IVESGB2L
Reference: the name and IBAN account number of the account you hold with us (we will give you this information when you open the account)

For money transferred in US dollars:
Bank: Citibank, New York
Bank Identifier Code (BIC): CITIUS33
ABA number (Fedwire): 021000089
Beneficiary name: Investec Bank plc
Investec Bank plc Bank Identifier Code (BIC): IVESGB2L
Account Number: 36010841
Reference: the name and account number of the account you hold with us (we will give you this information when you open the account)

How long does it take for funds to clear into my account?

The time it takes for a deposit to clear depends on how the funds were deposited into the account. For example, while a transfer from another Investec account will be available immediately (subject to the instruction being received before the cut-off time), a deposit by cheque will not be available for withdrawal until the fourth working day after it is received. For specific clearing times, see below:

By cheque in sterling
The amount of the cheque will be available for withdrawal on the fourth working day after it is received. A cheque received for clearing into the account may still be returned unpaid at any time up to the end of the sixth working day. If this happens we will inform you. If you have withdrawn funds in the meantime you will have to repay them.

By transfer from another account held with us
Provided we receive the instruction for a transfer by 4.30pm on a working day, the funds will be paid into the account and will be available for withdrawal on the same working day. If we receive the instruction after 4.30pm on a working day, or on a day that is not a working day, the funds will be transferred on the next working day.

By electronic transfer (sterling or foreign currency)
Electronic deposits will be paid into the account once we receive them from the paying bank, after which time they will be available for withdrawal.

By cheques drawn in a foreign currency
Most foreign currency cheques are sent to the paying bank for payment on a collection-only basis. This means they will only be paid into the account when we actually receive the funds. We will give you the value of the payment in the currency in which your account is denominated once we receive the payment. We may negotiate certain foreign cheques - call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) for more information on negotiating cheques. We can also provide further information about payment times for particular cheques drawn in a foreign currency on request. A collection charge applies. See our Charges Sheet for more information.

How do I withdraw funds or make a payment from my  account?

Available funds can be withdrawn from your account by electronic payment, or (where these are provided for your account) by cheque or card. Electronic payments in sterling to UK banks can be made in online banking or telephone banking, and you may also be able to write to us or fax us with a payment instruction – full details of how to use online banking, telephone banking, postal instructions and fax instructions can be found in their respective FAQs.

If your account is a notice account, you will need to refer to your notice account terms for the notice period required in order for you to withdraw funds from your account. You will need to allow time for the notice period to be completed before you will receive your funds. Notice withdrawals can only be made to an account in your name.

If your account is a fixed term deposit or bond, you cannot make payments during the deposit term, and you can only make payments to an account in your name.

Electronic payment cut-off times, and the time it takes for the money to reach the payee’s bank

Transfer to another Investec account: if the instruction is received by 4.30pm on a working day, the money will reach the other Investec account on the same working day.

Transfers in sterling: if the instruction is by post or fax or telephone and received by 2.30pm on a working day, or 3.00pm on a working day for online banking, the latest time by which the money will reach the payee’s bank is the next working day.

Transfers in euros: if the instruction is received by 12.30pm on a working day, the latest time by which the money will reach the payee’s bank is the next working day.

Transfers in any other currency: the cut-off time for instructions to be received is 12.30pm on a working day; contact us for details on when the payment will reach the payee’s bank.

Standing orders in sterling: the money will reach the payee’s bank by the date set out in the standing order instruction – if this is not a working day, we will transfer the money on the next working day.

Direct debits in sterling: the money will reach the payee’s bank by the date set out in the direct debit instruction – if this is not a working day, the money will leave your account on the next working day.

Where possible, we send electronic payments in sterling using the Faster Payments scheme, which means that the payment will reach the payee’s bank on the same working day (subject to the cut-off times above). However, we cannot use the Faster Payments scheme for payments above the scheme’s transaction limits, or which are being sent to a bank which is not a member of the scheme.

If we receive a payment instruction after the cut-off time on a working day, we may not be able to start processing your instruction until the next working day. For payments on weekends and UK bank holidays we will start processing your instruction on the next working day.

What is an electronic transfer?

An electronic transfer is the exchange or transfer of money through computer systems from one account to another within one bank or between banks. BACS, Faster Payments and CHAPS are all types of electronic or telegraphic transfer.

Please see our FAQs on paying funds into and out of your account for detail on how to make electronic payments.

What are Investec's payment cut-off times?

Our cut-off times for payments are as follows:

Transfers to another Investec account
4:30pm
(the money will reach the other Investec account on the same working day)

Transfers in sterling
2:30pm if instructed by post, fax or telephone
3:00pm if instructed using online banking
(the latest time by which the money will reach the payee’s bank is the next working day)

Transfers in any other currency
12:30pm
Payments in euro: the latest time by which the money will reach the payee’s bank is the next working day
Payments in another currency: contact us for information on when the money will reach the payee's bank

When will my payment reach its destination?

Where possible, we will send electronic payments using Faster Payments.

Payments take the following time to reach the payee's bank:

Transfers to another Investec account
If the payment instruction is received by 4:30pm, the money will reach the other Investec account on the same working day.

Transfers in sterling
If instructed by post, fax or telephone, and the payment instruction is received by 2:30pm, the money will reach the payee’s bank on the next working day, at the latest. If instructed using online banking and the payment instruction is received by 3:00pm, the money will reach the payee’s bank on the next working day, at the latest.

Transfers in any other currency
Payments in euro: if the payment instruction is received by 12:30pm, the money will reach the payee’s bank on the next working day, at the latest.
Payments in another currency: contact us for information on when the money will reach the payee's bank

Standing orders (sterling only)
The money will reach the payee's bank on the date set out in the standing order instruction.

Direct debits (sterling only)
The money will reach the payee's bank on the date set out in the direct debit instruction

Can I make a payment or withdrawal from my account over the phone?

You can make a sterling payment to a UK bank, or a withdrawal from your account through our telephone banking service, available 24/7/365 on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Can I give Investec instructions for my account by post or fax?

You can send us written instructions for the account by post or fax.

To make a notice withdrawal by post or fax, download the notice withdrawal form.

Our postal address is:

Investec Bank plc
The Banking Team
2 Gresham Street
London
EC2V 7QP
United Kingdom

Can I give Investec instructions for my account by email?

At the current time we are not able to accept instructions for your account by email or secure messaging.

What's Investec's sort code and Bank Identifier Code (BIC)?

You will require the following details when making different types of payments into your account:

For money transferred in sterling by CHAPS:
Bank: Citibank, London
Bank Identifier Code (BIC): CITIGB2L
Sort code: 18 50 08
Account number: 00562785
Account name: Investec Bank plc
Reference: the name and account number of the account you hold with us

For money transferred in sterling other than by CHAPS:
Sort code: the sort code printed in your paying-in book
Beneficiary name: your account name
Account number: your eight-digit account number
Reference: the name and account number of the account you hold with us

For money transferred in euros:
Bank: Commerzbank, Frankfurt
Bank Identifier Code (BIC): COBADEFF
Beneficiary name: Investec Bank plc
Investec Bank plc Bank Identifier Code (BIC): IVESGB2L
Investec Bank plc International Bank Account Number (IBAN): DE78500400000875027500
Reference: the name and account number of the account you hold with us

For money transferred in US dollars:
Bank: Citibank, New York
Bank Identifier Code (BIC): CITIUS33
ABA number (Fedwire): 021000089
Beneficiary name: Investec Bank plc
Investec Bank plc Bank Identifier Code (BIC): IVESGB2L
Account Number: 36010841
Reference: the name and account number of the account you hold with us

Where can I find my IBAN number?

Your IBAN number is shown on your statement. We can also provide it to you if you contact us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

How do I add a payee account to online banking that is less than 8 digits?

Some payees do not provide 8-digit account numbers, including:

Egg Savings - If an account number is only 7 digits long, please precede this with a 0.

Girobank Account/National Savings - Change the giro details (e.g. sort code 720000, account number 123456789), by bringing forward the first digit of the account number (e.g. sort code 720001 account number 23456789).

Lloyds TSB accounts - If an account number is only 7 digits long, please precede this with a 0.

If an account number is not 8 digits long and is not covered by one of the examples above, please contact us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

What is a direct debit?

A direct debit is an instruction you give to us which authorises a named payee (e.g. your electricity company) to collect amounts from your account on a regular basis.

You can set up a direct debit by sending us a form known as a direct debit instruction. Direct debits can't be set up, amended or cancelled in online banking.

As part of the direct debit instruction you agree with the payee the dates on which the payments will be collected and the amount to be collected, which can be variable.

You will need to provide the following information in order for payments to be debited from your account by direct debit:

  • Your account number
  • Your sort code
  • The account name of the payee

Direct debits can be cancelled by writing to us or calling us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) - but not by online banking. When you cancel a direct debit, you should also inform the payee. You can cancel a direct debit at any time before 5.30pm on the working day before it's due to go out. Please note that we are not able to cancel a single direct debit payment in isolation - the direct debit can only be cancelled in full.

What is a standing order?

A standing order is an instruction you give to us to make payments on a regular basis from your account to a specified UK bank or building society account.

You can set up a standing order by sending us a paper form, calling us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) or in Investec Online Banking. We will debit your account and transfer the funds to the bank or building society account on the date you specify.

A standing order can be cancelled at any time before 5.30pm on or before the working day before it is due. You can cancel the standing order outright using online banking. You can cancel the standing order outright, or a single standing order payment, by calling us. You won’t be able to cancel a standing order on the day that it is due to leave your account.

You can also cancel a standing order by writing to us.

How do I set up direct debits and standing orders?

You can set up, cancel and manage your standing orders in Investec Online Banking.

You’ll need to provide the following information when setting up a standing order:

  • Account holder’s name
  • Sort code
  • Account number
  • Initial and regular amount
  • Frequency

You can also supply an end date for payments, if applicable.

With direct debits, the originator (e.g. your electricity company) sets up the direct debit and then passes the details to us. You’ll then be able to view your direct debits online.

How much notice do I need to give to cancel standing orders?

A standing order can be cancelled at any time before 5.30pm on the working day before it is due. You can cancel the whole series of standing orders using online banking. You can cancel the whole series of standing orders, or a single standing order, by calling us. You won’t be able to cancel a single standing order on the day of its payment.

How do I cancel a notice withdrawal instruction?

You can cancel a notice withdrawal instruction at any time before 4.30pm on the working day before the day on which the payment is due to be made. Contact us on 0845 366 6333 (or +44 20 7597 4131 if calling from outside the UK).

How much notice do I need to give to cancel future-dated payments?

A future payment can be cancelled by writing to us, by using online banking (if the payment was created in online banking) or by calling us, at any time before 5.30pm on the working day before the payment is due to leave your account. You won’t be able to cancel on the day of the payment.

Am I able to cancel a payment instruction online?

If you created a payment in online banking and that payment is either awaiting authorisation or is queued, then you are able to cancel that payment in online banking.

Future-dated payments that are created using online banking can be cancelled in online banking at any time before 5.30pm on the working day before the payment is due to leave your account. You won’t be able to cancel on the day of the payment.

A whole series of standing orders can be cancelled using online banking, at any time before 5.30pm on the working day before the next payment is due to leave your account. You won’t be able to cancel a standing order on the day of its payment.

I have made a payment using online banking but it has gone to the wrong account. What should I do?

Contact us as soon as possible on 0845 602 1333 (or +44 20 7597 4044 if calling from outside the UK) where you believe that any instruction you have given us is incomplete, incorrect or not given in accordance with your mandate.

Future-dated payments set up in online banking can also be cancelled in online banking, at any time before 5.30pm on the working day before the payment is due to leave your account.

How do I find out what exchange rate was applied to my transaction?

When you make a currency transaction we send you a transaction advice note. This includes the exchange rate applied to the transaction and the charge payable, along with the amount deposited or withdrawn after the currency conversion. We send this to you on the working day the conversion is carried out. This information will also appear on your regular statement.

account opening FAQs

How do I apply for a personal account?

To apply for a personal account with Investec, select the product you are interested in from our Personal Savings Accounts range. The product you select will bring you to a web page that describes the product and includes links to account opening forms, either online or as a downloadable PDF.

You can also contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK) and we will help you in getting your application started.

Please read the terms of your account before you apply. Contact us if you require clarification or further information.

What do I need to set up a personal account?

To set up an account with us, first submit an application outlining your personal details. You will need to provide a minimum deposit and documentation confirming your identity and address. You will also need to satisfy any other account-opening requirements relevant to the account you are applying for – these will be made clear on the webpage of the product that you are applying for on investec.co.uk.

The personal details we will ask for include your name, address and past addresses, employment details, and other contact and income details. We will also ask for these details for any joint applicants.

The minimum deposit required to open an account with us can be found on that product's webpage on investec.co.uk. The deposit can be paid by cheque or bankers draft, made payable to Investec Bank plc or the applicant(s), by electronic transfer, CHAPS or via an existing Investec account.

For applicants new to Investec, we may require one of the following certified or original documents for each UK resident applicant in order to confirm identity (for non-UK residents you will need to send in two of the following): passport, driving licence, identity card, UK residency permit, or Inland Revenue tax notification.

We will also require two of the following certified documents confirming your current residential address: bank or building society statement dated in the last three months, utility bill dated in the last three months, mortgage or credit card statement dated in the last three months, driving licence, council tax/income tax bill dated in the last 12 months.

Further information about documentation required is provided during the application process.

Note: Please read the terms of your account before you apply. Contact us if you require clarification or further information.

How do I apply for a business account?

To open a business account with Investec, select the product you are interested in from our Business Accounts range. The product you select will bring you to a web page that describes the product and includes links to account opening forms, either online or as a downloadable PDF.

You can also contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK) and we will help you in getting your application started.

Note: Read the terms of your account before you apply. Contact us if you require clarification or further information.

What do I need to set up a business bank account?

When applying for a business account you will need the following:

In addition to personal details about the applicants, we will ask you for details about your company or organisation and about the type of account you would like to open.

Minimum deposits for our business accounts differ based on the account. For specific deposit requirements, see the terms of your account for the account that you are applying for.

For applicants new to Investec, we will require one of the following certified or original documents for each relevant shareholder, controlling director or authorised signatory to confirm identity (non-UK residents will need to send in two of the following): passport, driving licence, identity card, UK residency permit, Inland Revenue tax notification.

We will notify you if we also require two of the following certified documents confirming the address of each relevant shareholder, controlling director or authorised signatory, dated in the last three months: bank or building society statement, utility bill, mortgage or credit card statement.

We will also carry out any necessary electronic checks to verify the identity and address of any director, shareholder or signatory at any time prior to the opening of the account.

For applicants who are existing clients of the Investec Group, we will require a Group Introduction certificate.

Please read the terms of your account before you apply. Contact us if you require clarification or further information.

What's the minimum deposit for an Investec account?

The minimum deposit for an account with Investec depends on the product. Many of our accounts have a minimum deposit requirement of £25,000 or the equivalent in the currency of the account.

For more information please see the product's webpage on investec.co.uk or contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

How do I make the opening deposit for an account I’ve just applied for?

To make the initial deposit in order to open an account, you can:

Send us a cheque, drawn on another UK bank or building society account in your name, and made payable to “Investec Bank plc for the account of [your name or the name of your organisation]”.

Make a deposit by electronic transfer/CHAPS. In this case the payment must come from another account that is held in your name. The details you’ll need to send the payment are as follows:

  • Electronic Faster Payments to account name Investec Bank plc, sort code 08-60-68, account number 10010002, reference your name and the words "NEW ACCOUNT"
  • Electronic CHAPS payments to Citibank, sort code 18-50-08, quoting account number 00562785, BIC code CITIGB2L, and account name Investec Bank plc (with your name, the above reference number and the word "NEW ACCOUNT" as a payment reference)

How do I certify my documents?

When you apply for an Investec account, you may need to provide original or certified documents proving your identity and address.

A person from one of the following professions may certify documents for a UK individual: private banker, lawyer, accountant, bank manager, notary public or embassy official.

For non-UK individuals a person from one of the following professions may certify documents: an embassy official, a lawyer or attorney, or for students – members of staff in the registry of a UK education establishment.

Certification should bear the stamp of office, be dated and signed by the certifying person stating ‘original seen’, and note the name, address and position of the certifying person.

The certifier should be a person/organisation of reputable standing who is independent of each applicant and who has no connection with the applicant(s) wishing to open the account.

How do I find out the status of my account application?

If you have applied for an account and have not heard from us, or if you would like to hear the current status of your application, please call us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

How do I transfer my direct debits and standing orders to my new Voyage account?

To transfer your direct debits and standing orders to your new Voyage account, all you need to do is to fill out a transfer form and send it to us. We look after the rest.

Do I have to transfer all my direct debits and standing orders to my new Voyage account, or can I only transfer some?

You can transfer as many or as few direct debits and standing orders to your new Voyage account as you wish. When you transfer your account (by completing the transfer form available on investecvoyage.com), we will send you a list of your direct debits and standing orders and you tell us which of these you want to transfer to your Voyage account. We'll take it from there.

How do I get my salary paid in to my new Voyage account?

To get your salary paid directly into your new Voyage account, all you need to do is to complete the Salary Transfer form and pass it to your payroll or HR department.

online banking FAQs

What is Investec Online Banking?

Investec Online Banking is a service that allows you to both access your account information and send us instructions about your account.

The services we offer in online banking are:

  • Send and receive secure messages to and from us
  • View your account balances and transaction history
  • Make one-off payments to new and existing payees
  • Transfer funds between Investec accounts
  • Make a notice withdrawal from notice accounts
  • Make one-off payments to new and existing groups of payees
  • Create, and cancel standing orders
  • View direct debits
  • Activate your card, and resend your card PIN
  • Manage the access rights and details of online users (individuals that have access to your accounts in online banking, defined by you)
  • Manage your security information (user ID, password, confirmation phrase, and online banking/telephone banking secret)

Is there a cost for using Investec Online Banking?

There is no cost for Investec Online Banking. Use of this service is free.

What are the minimum requirements for running Investec Online Banking?

To access Investec Online Banking you will need the following

  • A PC with internet access
  • Windows Vista, Windows XP or Windows 2000 as the operating system
  • A colour display, optimal pixel resolution 1024 x 768 pixels
  • Microsoft Internet Explorer version 7.0 and above, or Mozilla Firefox version 3.5 and above
  • Within your browser options you must have cookies, JavaScript and pop-ups enabled.

Can I access Investec Online Banking on my mobile phone?

Investec Online Banking is designed to be accessed from a PC or Mac, rather than from a mobile phone. We are currently developing mobile banking - we will let our online banking users know when this is ready.

What steps does Investec take to make sure Investec Online Banking is secure?

We offer online banking as it can make your banking experience easier and more convenient. As with any online activity, managing your financial affairs online carries some element of risk, such as exposure to viruses and hackers. However, we aim to make your online banking experience is as secure as possible.

We place the highest priority on the confidentiality and security of your financial information and transactions. We invest significant resources in maintaining the security of Investec Online Banking. We review our infrastructure and security measures, such as firewalls and encryption technology, constantly to ensure they’re up to date and meet our stringent security requirements.

If you think a fraudster has your Investec Online Banking details, or that someone has accessed your account using Investec Online Banking, please contact us immediately on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Our technology
We use 128-bit encryption technology. This allows information to be securely transmitted between your web browser and our Investec Online Banking servers. The information is encrypted to prevent any third party from understanding it. However, this encryption won’t protect you from all types of attack, such as key logging software or spyware.

We use Extended Validation – Secure Socket Layer (EV SSL). We've added this new security measure to Investec Online Banking to help protect you from phishing attacks and attempted online banking fraud. EV SSL certification works with high-security web browsers such as Microsoft Internet Explorer 7 and Mozilla Firefox 3 to identify whether a website legitimately belongs to a company or whether it’s fraudulent or an imitation. EV SSL is only issued to companies that comply with the prescribed stringent validation standards. This makes it difficult for fraudsters to have EV SSL functionality on their websites.

How do I apply for Investec Online Banking if I'm a new personal account holder?

If you are applying for an Investec account for the first time, you may be able to register for Investec Online Banking as part of your application. See your application form for more details, or call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

If you have already submitted your application and have received your account details, but did not apply for online banking at the same time as you opened your account, please complete the online registration form. You will need your account number to register.

After applying for online banking, your user ID will be emailed to you and your password will be sent to you by post.

Once you receive both your user ID and password please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) and we will activate online banking for you. Please note that you will not be able to use online banking until you have called us to activate it.

How do I apply for Investec Online Banking if I’m an existing personal account holder?

Individual clients acting in their own capacity, and sole traders, can apply for Investec Online Banking by completing the online registration form.

After applying, your user ID will be emailed to you and your password will be sent to you by post. When you receive both your user ID and password call us on 0845 366 6333 (+44 20 7597 4131 from outside the UK) and we will activate online banking for you.

What are your online banking Terms & Conditions?

The terms of your account sets out general terms and conditions which apply to our online banking service. You might also wish to see the Investec Group Privacy Policy.

How do I apply for Investec Online Banking if I’m an existing business account holder?

If you are applying for Investec Online Banking on behalf of a business or organisation you must download our Superuser Mandate, print, sign and post it to us at:

Investec Specialist Bank
The Banking Team
2 Gresham Street
London
EC2V 7QP

Once your forms are processed your user ID will be emailed to you and your password will be posted to you. When you receive your user ID and password call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) and we will activate online banking for you.

Can businesses set up access for more than one online banking user?

As long as the business has appointed an Investec Online Banking superuser, that person can appoint, remove, change or withdraw any online user’s permissions, at any time, using online banking. For more information about how to manage your super user account, sign on to online banking and visit our Help index, or call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Where can I find your Superuser Mandate for Businesses?

Download the Superuser Mandate here, which allows businesses to set themselves up on Investec Online Banking.

Why do I have to give my personal information when I apply for Investec Online Banking?

We ask for personal information when you are applying online in order to check it against the details we hold for you. This is so we can ensure that you are the account holder.

How do I activate Investec Online Banking?

Once you’ve received your user ID email and password letter, contact us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) in order to activate online banking.

Where do I log on to Investec Online Banking?

To log on to online banking, visit www.investec.co.uk and click on 'Log in' in the top-right of the page. From there, select 'Private Banking UK'.

If you have forgotten your user ID, password, confirmation phrase or secret, please call us  on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

How do I log on to Investec Online Banking?

To log on to Online Banking, visit www.investec.co.uk and click on 'Log in' in the top-right of the page. From there, select 'Private Banking UK'. Details on how to log in, for both the first time you visit Investec Online Banking and for subsequent visits, can be found on our Help with logging on page.

If you have forgotten your user ID and/or password, confirmation phrase or secret please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Why can't I access online banking?

If you have registered for and activated online banking, but are not able to access online banking, please first make sure you have entered the correct login details and that your internet connection is working.

Contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK) if you continue to have problems.

What do I do if I have problems logging in to Investec Online Banking?

For any issues relating to your online banking login, please contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

What should I do if Investec Online Banking is not available or if I have a question?

There are times when online banking may not be available due to routine updates or when an internet connection is not available.

If you need urgent assistance when online banking is not available call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

How can I be sure I am on the genuine Investec Online Banking website?

There are two ways you can make sure you are on the genuine Investec Online Banking website:

Check the site certificates
Site certificates form an essential part of providing reassurance that the site you are visiting is genuine. A site certificate shows you that a secure connection has been established and secure communication can take place. It will also demonstrate that you’re not being tricked into entering your details on a fraudulent website.

For Microsoft Internet Explorer 7 click on the lock next to address bar, click on 'view certificate', and then click on the 'Details' tab and then on the 'Subject' field.

For Mozilla Firefox 3, double click on the lock at the bottom of the screen and then click on 'view certificate'.

Ensure the certificate has been issued to Investec Bank plc.

Click on 'Certification Path' in Microsoft Internet Explorer 7 or the 'Details' tab in Mozilla Firefox 3 to verify the status of the certificate.

Use Extended Validation
Investec Online Banking uses Extended Validation – Secure Socket Layer (EV SSL). If you use a modern web browser, such as Internet Explorer 8, Google Chrome, Apple Safari or Mozilla Firefox, EV SSL will show you that you are on the genuine Investec Online Banking website. The address bar will turn green and a padlock will appear in the address bar with the wording Investec PLC [GB].

What is the difference between my online banking password, secret and confirmation phrase?

Your password (provided to you by letter when you first applied for online banking) provides the first level of authentication and you’ll need to enter it in full each time you log on. Please note that the password is case sensitive.

Your confirmation phrase is a memorable phrase that you chose when logging in for the first time. Each time you log in to Investec Online Banking your chosen confirmation phrase should be displayed. This tells you that you’re on the official Investec Online Banking website and that you have entered the correct user ID and password.

Your secret is a word or phrase and provides an added level of authentication. You also set this the first time you logged in to Investec Online Banking. You’ll be prompted to enter random characters from your secret word or phrase each time you log in to online banking, or when you call telephone banking. Please note that the secret is also case sensitive.

What happens if I forget my user ID, password, or secret?

Please contact us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) if you forget any of your online banking log on details.

If you, a superuser, intermediary or any intermediary’s superuser have forgotten their password for online banking, we will issue a replacement password and will suspend access until the new password has been sent (this takes between 3 and 5 working days for UK addresses).

If one of your online users has forgotten their online banking password and/or secret, you are able to reset it for them in online banking.

If you enter your details incorrectly a number of times, your online banking will be blocked.

How do I change my user ID, password, secret or confirmation phrase?

To change your user ID, password, secret or confirmation phrase, simply log on to Investec Online Banking. Then select the 'Your settings' option from the left-hand menu and follow the on-screen instructions.

Can a user ID, password, secret or confirmation phrase expire?

No, your user ID, password, secret and confirmation phrase cannot expire. However, you will need to change your temporary password when you log on to Investec Online Banking for the first time.

We do recommend you change your password regularly. You’ll also need to change your password if we ask you. Please note we will never ask you to disclose your password or full secret.

What should I do if I think someone has accessed my account or details using Investec Online Banking?

You must call us as soon as possible on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) if you believe someone else knows your Security Information, or you believe that someone has accessed your account without your authority, or any chequebook, card or any security device we give you is lost or stolen.

You should check your account statements, notices and electronic messages when you receive them, and you must tell us as soon as possible if you believe that there are any errors.

What steps should I take to ensure I stay secure on online banking?

To keep your online banking account login information as safe as possible, you should always make sure your account information and any security information is stored securely and kept secret.

Always take every possible care to prevent unauthorised use of this information. Precautions you can take to keep your information safe:

  • Do not write down or record (for example, on a computer) any security information in a way that could be understood by someone else
  • Do not disclose security information to any other person, including any other account holder or user
  • Do not choose passwords that may be easy to guess, such as birthdays, telephone numbers or family or pet names
  • Do destroy any document we send you that records any security information
  • Do disable or decline any on-screen prompt that asks if you'd like your computer to remember security information
  • Do take account of any security information updates we notify you about, including by post, secure message or text message, or posted on online banking.

Remember, we will never ask for your online banking security information.

Computer security
It's always a good idea to make sure that the computers you use to access online banking have up-to-date security applications and patches installed, firewalls enabled and anti-virus software installed and operating. When using a computer, always be sure you:

  • Do not open attachments from unknown sources
  • Do not leave any computer you are using to access online banking while you are logged in
  • Do not access online banking from a public terminal where another person may be able to see the screen

General security
You should check your account statements, notices and electronic messages when you receive them, and you must tell us as soon as possible if you believe that there are any errors.

What should I do if I have a problem with Investec Online Banking?

Visit our online banking help index when you are logged in, or use the help text on specific pages within online banking. You can also contact us with any online banking questions or problems on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

What should I do when I have finished using Investec Online Banking?

When you have completed a session in online banking you should log off by clicking the log off link in the left-hand menu.

What happens if I forget to log off online banking?

You will automatically be logged off if you have been inactive during your online banking session for 10 minutes.

We always recommend that you use the log off link in the left-hand menu to log off whenever you have completed a session or if you leave the computer where you are logged on.

What is secure messaging?

Secure messages are messages we send  to you and you send to us via online banking. Secure messaging is only available through our online banking.

At the moment, we are not able to act on any payment instructions sent to us through secure messaging - if we do receive an instruction through secure messaging, we will contact you and request that the instruction is provided again to us in another form, for example as a normal payment instruction in telephone banking or online banking, or by letter or fax.

You should also not use secure messaging for time-critical information that needs to be acted on as soon as possible. This is because we do not constantly monitor secure messages we receive and we cannot guarantee that information sent will be read and acted upon within a specific period of time.

Because fraud can be a very time-sensitive situation, you should never use secure messaging to tell us about suspected fraudulent activity on your account - such as when you believe that someone else knows your security information, or you believe that someone has accessed your account without your authority, or any chequebook, card or any security device we give you is lost or stolen. In any of these circumstances you must call us as soon as possible on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Similarly, you should not put any security information such as your password or personal information that could be compromised or any other information that you believe may be confidential into a secure message. Remember, we will never send you an email or a secure mail with a link to Investec Online Banking, or a request to provide your log in details. We will always address you by your name in our emails to you.

Online banking isn’t accepting the sort code I’m putting in. What do I do?

Please check that the payee has provided you with a valid sort code. If so, and the problem continues, please contact us.

Will online transactions appear on my paper statements?

Your paper statements will include any online transactions made during the period your paper statement covers.

telephone banking FAQs

What is telephone banking?

Telephone banking is a service that allows you to both access your account information and provide us with instructions about your account.

Telephone banking can be accessed on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK), 24/7/365.

The services we offer in telephone banking include:

  • Updating any of the personal contact details we hold you, such as your email address, mobile number or postal address
  • Finding out about your balance, transaction history or a specific transaction
  • Making a sterling payment to a UK bank, or a transfer, making a notice withdrawal, or setting up standing orders

What are your telephone banking hours?

Our telephone banking is available 24/7/365.

What number do I need to call to access telephone banking?

Telephone banking is available at 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK), 24/7/365. Calls are charged at local rates.

Can I give Investec instructions for my account by phone?

If you have been set up for telephone banking, you can provide us with instructions for your account by phone. Call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) to find out more or to set up telephone banking.

Is there a cost for using telephone banking?

Other than the cost of making the call (calls to telephone banking are charged at local rates), there is no cost for telephone banking. Use of this service is free.

What is the payment cut-off time on telephone banking?

For payments after 2.30pm we may not be able to start processing your instruction until the next working day. For payments on weekends and UK bank holidays we will start processing your instruction on the next working day.

How do I apply for telephone banking if I'm a new personal account holder?

Once your new account is open, and you have created secret in online banking, you will be able to use telephone banking (both telephone banking and online banking use the same secret, and the secret is created the first time that you log in to online banking ). There is no separate registration or application for telephone banking.

How do I apply for telephone banking if I’m an existing personal account holder?

There is no separate registration or application for telephone banking.

To use telephone banking, you will need to have created your secret in online banking. Both telephone banking and online banking use the same secret, and the secret is created the first time that you log in to online banking.

Individual clients acting in their own capacity, and sole traders, can register for telephone banking by calling us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Who is telephone banking available for?

Telephone banking is available for individuals and sole traders. Telephone banking is not currently available for businesses.

What is my telephone banking secret?

Your telephone banking secret is the same as your online banking secret. You set your secret the first time that you log in to Investec Online Banking.

You’re then prompted to enter random characters from your secret word or phrase each time you log in to online banking, or when you call telephone banking.

statement FAQs

What dates are statements available on online?

Statements are produced on the 2nd, 15th or 28th of each month. When you opened your Voyage account you specified which date you'd like your statement on.

How do I access my statements?

Your statements can be found by visiting online banking.

Can I provide a statement to my accountant?

Statements can be downloaded as PDFs, which means that they can be saved to your computer or sent as attachments to emails.

Do I need any software to be able to view my statements?

You will need a PDF reader such as Adobe Reader to be able to view your statement. The latest version of Adobe Reader can be downloaded from Adobe's website.

Can I get a printed version of my statement?

If you would like us to send you a printed version of a specific statement, or if you would like to receive printed versions of your statements each month, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Can I get an interim statement online?

If you would like receive an interim statement, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

Can I get a statement for a different period than a single month?

If you would like to receive a statement for a specific period, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

joint account FAQs

What is a joint account?

A joint account is an account where more than one person holds the money in the account. Different rules apply depending on the type of joint account:

Personal joint accounts
Personal joint account holders (e.g., between spouses, partners or relatives) all have an equal right to the money in the account. This does not include a business or trust account. Personal joint account holders each have the right to give us instructions. This means that generally any joint account holder can tell us to:

  • Transfer money into or out of the account
  • Close an account (if, for example, the relationship between you ends)

More information from the British Bankers' Association
The British Bankers' Association have produced a leaflet called 'You and your joint account', which provides detail on some of the issues and questions around joint accounts. It can be downloaded from the BBA's website: www.bba.org.uk/jointaccount

How do I set up a joint account?

To set up a joint account, you must add both parties to your application form. You must also supply proof of identity and proof of address for both parties.

For applicants new to Investec, we may require one of the following certified or original documents for each UK resident applicant in order to confirm identity (for non-UK residents you will need to send in two of the following): passport, driving licence, identity card, UK residency permit, Inland Revenue tax notification.

We may also require two of the following certified documents confirming your current residential address: bank or building society statement dated in the last three months, utility bill dated in the last three months, mortgage or credit card statement dated in the last three months, driving licence, council tax/income tax bill dated in the last 12 months.

Can I get Investec Online Banking for joint accounts?

If you already hold a joint account with Investec and an account holder wants to use online banking, you will each need to apply separately. If only one account holder has applied to use online banking, only that person will be allowed to use online banking. This includes giving us instructions to withdraw or transfer funds from the account.

Individual clients acting in their own capacity, and sole traders, can apply for Investec Online Banking by completing the online registration form.

After applying, your user ID will be emailed to you and your password will be sent to you by post. When you receive both your user ID and password ring us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) and we will activate online banking for you.

Who is responsible for any debt on a joint account?

If a debt arises on your joint account, your liability for the debt is considered to be 'joint and several'. This is a legal term which means that any account holder may be asked to pay the full amount of any debt arising on the account, and not just a proportion.

More information from the British Bankers' Association
The British Bankers' Association have produced a leaflet called 'You and your joint account', which provides detail on some of the issues and questions around joint accounts, and outlines rights and responsibilities with joint accounts. It can be downloaded from the BBA's website: www.bba.org.uk/jointaccount

How do I add a new person to my account?

If you hold an account in your name alone and you wish to add a new account holder, we will ask you and the new account holder to reapply for a new account. You cannot add an account holder to a Fixed Term Deposit or bond after it is opened.

More information from the British Bankers' Association
The British Bankers' Association have produced a leaflet called 'You and your joint account', which provides detail on some of the issues and questions around joint accounts. It can be downloaded from the BBA's website: www.bba.org.uk/jointaccount

How do I add a new person to a joint account?

If your account is already a joint account and you wish to add a new account holder to the account, the new account-holder and existing account-holders will need to confirm this to us in writing. The new account holder will also need to agree to the terms of the agreement, and we must complete our standard checks and procedures.

The new account holder cannot use the account or give us instructions until the above steps are all completed.

More information from the British Bankers' Association
The British Bankers' Association have produced a leaflet called 'You and your joint account', which provides detail on some of the issues and questions around joint accounts. It can be downloaded from the BBA's website: www.bba.org.uk/jointaccount

What happens if joint account holders fall out?

If we become aware that there is a dispute between joint account holders, we can suspend the account until we believe the dispute has been resolved. In practice this means that we will not let any of you operate the account until either you give us a joint written instruction, or a court tells us what to do.

More information from the British Bankers' Association
The British Bankers' Association have produced a leaflet called 'You and your joint account', which provides detail on some of the issues and questions around joint accounts. It can be downloaded from the BBA's website: www.bba.org.uk/jointaccount

How do I remove a person from my joint account?

For personal joint accounts, you can only remove an account holder from a joint account if they agree to this. We will ask you all to sign a written instruction confirming this.

If you are a business or a trust client, you can remove an account holder if we receive written instructions from all account holders confirming this. Alternatively, you must give us other legal evidence acceptable to us which sets out the removal of the account holder. This could be a death certificate, for example, or a deed of resignation or removal of a trustee.

We will close the existing joint account, and reopen a new account for the remaining account holders. This new account will have a new account number. If you have a card on your existing joint account, this will be reissued with the new account number.

Please note that any instructions we have received from the person to be removed, before we are informed of your intention to remove them, will remain valid.

More information from the British Bankers' Association
The British Bankers' Association have produced a leaflet called 'You and your joint account', which provides detail on some of the issues and questions around joint accounts. It can be downloaded from the BBA's website: www.bba.org.uk/jointaccount

cheque FAQs

How do I order a cheque book?

We will automatically send you a new cheque book when you are nearing the end of your current cheque book.

However, if you do need to order a new cheque book simply complete our stationery ordering form or ring us on 0845 366 6333 (+44 20 7597 4131 from outside of the UK).

How do I pay a cheque in to my account?

There are three ways you can make a deposit by cheque into your Investec account.

1) With a cheque written on another UK bank or building society. Write your account number on the back of your cheque(s) and send to us with a completed paying-in slip in the brown reply-paid envelope provided (or another envelope provided by us for this purpose).

2) With a cheque written on another Investec Bank plc account. Write your account number on the back of the cheque(s) and send to us with a completed paying-in slip in the white Freepost envelope provided (or another envelope provided by us for this purpose).

3) With a cheque written in a foreign currency we accept payments in. Write your account number on the back of the cheque(s) and send to us with a completed paying-in slip in the white Freepost envelope provided (or another envelope provided by us for this purpose).

Note: If you are paying in by cheque using another method or in the wrong envelope, it may take longer to reach our cheque clearing team and this may delay the clearing of your cheque.

How long do cheques take to clear?

In the case of cheques drawn in sterling, the cheque will go through the cheque clearing cycle as follows:

Working Day 0 (example: Monday)
This is the day we receive the cheque.

Beginning of Working Day 2 (example: Wednesday)
The amount paid in starts earning interest.

Beginning of Working Day 4 (example: Friday)
The amount paid in is available to be withdrawn.

End of Working Day 6 (example: end of the following Tuesday)
Until the end of Working Day 6, the cheque can still be returned unpaid, which means we can deduct the value of the cheque from your account. You should bear this risk in mind when deciding whether to withdraw funds before the end of Working Day 6. After the end of Working Day 6, we cannot take the value of the cheque out of your account without your consent, except in the case of fraud.

If you send us a cheque before we have opened your account, Working Day 0 in the above table will be the day we open your account and not the day we receive the cheque.

If you want to withdraw the value of the cheque on the fourth working day, but are worried that the cheque might then bounce, you can ask us to follow a process called 'special presentation'. This process involves us checking with the paying bank that the payer of the cheque has the funds to pay the cheque. If you want to use 'special presentation', you must let us know this when you give us the cheque for clearing. We charge for special presentation. See our Charges Sheet for details of our current charge for this service.

How do I pay in a cheque in a different currency?

When paying in a cheque in a different currency please bear in mind that there is no cross-border cheque clearing system for cheques drawn in another currency. This means that if you give us a cheque in another currency for clearing, we send the cheque to the payer’s overseas bank for collection. We will only credit the value of the cheque to your account once we have actually received payment from the overseas bank. Depending on the currency and the bank involved, this process can take several weeks.

After we receive your cheque and we have contacted the paying bank, we should be able to give you an estimate of how long we will have to wait for payment. We charge for collection of cheques in another currency. See our Charges Sheet for details of our current charges.

Please also note that we do not allow cheque payments in all currencies - please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) for more information on which currencies we allow.

How do I stop a cheque?

You can stop a cheque by calling us and giving us full details of the cheque. You must also confirm your instruction to us in writing. You cannot stop a cheque after we receive it.

tax FAQs

Is the interest I earn taxed?

As a UK bank, we follow UK tax rules. In the case of most of our bank accounts, this involves us deducting basic rate tax on interest and accounting for this to HM Revenue & Customs. We then pay the net amount to you. Note that where we do deduct tax, this may only cover part of your tax liability. If you are a higher rate taxpayer you may have to pay additional tax. Your individual tax treatment depends on your individual circumstances and we cannot advise you specifically on this. You should seek professional tax advice if you have any questions. You should also bear in mind that your tax treatment may change in future.

For individuals acting in a personal capacity, sole traders and individuals acting as trustees: Interest is generally paid net of basic rate tax. If you are entitled to receive interest without the deduction of tax, you will need to complete HMRC Form R85.

For those individuals who are not ordinarily resident, you may also receive interest without the deduction of tax by completing HMRC Form R105.

Please send the completed forms to:

Investec Specialist Bank
2 Gresham Street
London
EC2V 7QP

Further guidance can be found on the HMRC website www.hmrc.gov.uk.

For joint account holders: where one or more of the account holders is eligible to receive interest without deduction of basic rate tax: Provided you are all UK residents, we can split the interest proportionately between up to four people and we will calculate the tax deduction accordingly.

For all other account holders: Whether we pay interest net of tax or gross depends on the type of organisation you are (e.g. company or partnership). You should seek professional tax advice regarding your tax status.

What is the EU Savings Tax Directive?

The EU Savings Tax Directive is a European Union Directive requiring member states to provide other member states with information on interest paid so as to achieve effective taxation in the member state where the taxpayer is resident for tax purposes.

Learn more about the EU Savings Tax Directive or visit HM Revenue & Customs' website.

savings and deposits FAQs

What banking products does Investec offer?

A comprehensive list of our banking products can be found on our Banking Services home page.

For country-specific products, please select your country from the drop down menu located at the top centre of each page of the Investec website. If your country is not listed, select 'International'.

What easy access accounts do you offer?

Our range of easy access accounts includes the following:

Personal accounts
Our Voyage account offers instant access to your funds, interest on your balance and a range of benefits.

Our Premier Interest Cheque Account and Currency Access Account are transactional accounts that give you easy access to your funds.

Trust accounts
Our Pension and Trust Cheque Account is a transactional bank account for pension schemes or trusts.

Business accounts
Our Business Cheque Account is an easy access account for businesses.

What is a fixed-term deposit?

Fixed-term deposit accounts are a type of account set up to run for a specific - or fixed - period of time, such as one year, and where the interest rate is fixed at the time of setting up the deposit. The time that the account runs is known as the term.

You are only allowed to make one deposit into a fixed-term deposit, which you make when you set the account up. After that, you cannot put any more money into the account. Nor can you withdraw money during the term.

At the end of the term, your deposit 'matures'. At this point we either pay your deposit and interest to you, or if you ask us, we roll this over into a new account. If you opt for the latter, you have the opportunity to increase the amount rolled over by giving us additional money to put into your new deposit. Or you can reduce the amount by asking us to put only part of the money into a new account. In this case we will pay the remaining money directly to you or to another Investec account held by you.

For more information on our fixed-term deposit products, visit:

What is a bond?

Bonds work in a similar way to fixed-term deposit accounts. They have a fixed term, only one deposit is possible (when the account is set up – after that, you cannot put any more money into the bond) and money cannot be withdrawn during the deposit term. The interest rate on a bond is typically fixed for the duration of the bond.

The difference with fixed-term deposit accounts is that bonds are usually only available for a limited subscription period.

What is a notice account?

Notice accounts are accounts where you cannot access your money immediately. You have to give us notice before making a withdrawal or payment - this notice period is a specific amount of days or months, particular to each notice product. For example, if you have a notice period of 30 days, we will transfer your funds 30 days from the date that we receive your instruction. 

Notice accounts are not set up to allow daily transactions. This is why they don't come with a cheque book or card. Similarly, you will not be able to set up a standing order or direct debit.

For more information on our notice accounts, visit:

Personal notice accounts

Business notice accounts

Pension and trust notice accounts

What's the minimum deposit for an Investec account?

The minimum deposit for an account with Investec depends on the product. Many of our accounts have a minimum deposit requirement of £25,000 or the equivalent in the currency of the account.

For more information please see the product's webpage on www.investec.co.uk or contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

What is the minimum balance I can have in my account?

To find out about your product's minimum balance, please see the product's webpage on www.investec.co.uk or contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

Where can I find the terms of my account?

Our Relationship Agreement sets out the general terms and conditions which apply to the bank accounts and services we make available in the UK. Where there are additional conditions that are specific to a product, they can be found on that product's webpage on www.investec.co.uk.

We make our website Terms and Conditions available via the 'Important Information' link at the bottom of every standard page on our main website.

What are your interest rates for personal accounts?

Our latest personal account interest rates can always be found on www.investec.co.uk - visit the Interest Rates for Individuals page. You can also see the interest rate for a product on its webpage. A full menu of our banking products and their webpages can be found in Banking Services.

For more information or for any questions about current or historic rates, please call us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

How do I find out previous rates on my account?

Historical rates are available for our High 5 Account, High 5 Issue 2 Account and High Ten Account.

Historical rates are also available for our Business High 5 Account.

For historical rates on other products, please contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

What is the difference between AER and the gross interest rates?

AER stands for Annual Equivalent Rate. An AER is quoted on savings and current accounts where interest can be earned. It refers to interest earned over the course of a year, taking into account how often interest is paid and the effects of compounding.

The gross interest rate shows the rate payable before the deduction of tax. The AER is intended to be an indicative rate to help you compare the return on different products.

What currencies are your personal accounts available in?

We offer specific personal savings accounts in pounds sterling, euros and US dollars.

Can I open an Investec account for a child under the age of 16?

A parent, guardian or close relative of a child can open an account for the benefit of that child, before the child turns 16. When the child reaches 16 we can transfer the account into the child’s name.

The exception to this is the Voyage account, which is only available to individuals aged 18 and over.

What are your interest rates for business accounts?

Our latest business account interest rates can always be found on our website at www.investec.co.uk in our Business Deposit Accounts web pages. A full menu of our banking products and their webpages can be found in Banking Services.

For more information or for any questions about current or historic rates, please call us on 0845 366 6333 (+44 20 7597 4131 from outside the UK).

What currencies are your business accounts available in?

Our business savings and transactional accounts are available in pounds sterling while specific fixed-term business deposit accounts are available in pounds sterling, euros and US dollars.

What is a SIPP?

A Self-Invested Personal Pension (SIPP) is a personal pension scheme approved by the UK government which allows individuals to make their own investment decisions.

A SIPP is a kind of tax wrapper that allows tax rebates on contributions in exchange for limits on accessibility. SIPPs allow for a greater range of investments to be held than Personal Pension Plans, such as equities and property.

What is a SSAS?

A Small Self Administered Scheme (SSAS) is a company pension scheme where the members are usually company directors or key staff.

What SIPP and SSAS products do you offer?

We offer SIPP and SSAS deposit and bank accounts which are ideally suited to professional intermediaries who have a requirement for banking facilities for pension schemes.

To find out more about these accounts, see our SIPP and SSAS Savings Accounts page.

What do I need to set up a SIPP or SSAS Account?

To open a SIPP or SSAS account with Investec, select the product you are interested in from our SIPP and SSAS Savings Accounts range. The product you select will bring you to a web page will have links to account opening forms that you can download as a PDF.

You can also contact us on 0845 366 6333 (+44 20 7597 4131 from outside the UK) and we will help you in getting your application started.

Note: Read the terms of your account before you apply for an account with us. Contact us if you require clarification or further information.

What currencies are your SIPP and SSAS accounts available in?

Our SIPP and SSAS Accounts are available in pounds sterling. Fixed Term Deposits for SIPP and SSAS Savings are also available in euros and US dollars.

about us FAQs

How do I contact Investec?

Banking enquiries (such as products and services, telephone banking, terms & conditions)
t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365
f: 0845 602 0646 (+44 20 7597 4125 from outside the UK)
e: banking@investec.co.uk

Write to us at:             
Investec Specialist Bank       
The Banking Team               
2 Gresham Street          
London               
EC2V 7QP

or at our Freepost address (for UK clients only):
Investec Bank plc
Correspondence
FREEPOST LON 9401
London
EC2B 0ZZ

Lost, stolen or damaged cards or card security information
t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365
Reporting unauthorised access to your account or security information
t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365
Lost, stolen or stopped cheques
t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365

Online banking enquiries
Assistance with logging in

t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365
Reporting unauthorised access to your online banking or security information
t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365
Other online banking issues
t: 0845 366 6333 (+44 20 7597 4131 from outside the UK) - available 24/7/365
f: 0845 602 0646 (+44 20 7597 4125 from outside the UK)
e: onlinequeries@investec.co.uk

Write to us at:
Investec Specialist Bank
The Banking Team
2 Gresham Street
London
EC2V 7QP

For our global addresses and to search for individual contacts, see Contact Us.

How do I leave feedback?    

We are always eager to hear feedback from our clients. You can leave us feedback by calling us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK), or by using our Feedback Form. A link to this form is available on every page of our main www.investec.co.uk website.

How do I make a complaint?

If you are unhappy with or have any concerns relating to any bank account or banking service, you should call us on 0845 366 6333 (+44 20 7597 4131 if calling from overseas), or write to us at Investec Bank plc, 2 Gresham Street, London EC2V 7QP providing full details of your complaint. You can ask us for a copy of our complaints procedure at any time.

If you are unhappy with our response, or if eight weeks have passed since you first raised your complaint with us, you may have the right to refer the complaint to the Financial Ombudsman Service. This service was mainly set up for use by individuals but is also available to some small businesses and other bank customers. You can write to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

e: complaint.info@financial-ombudsman.org.uk
t: 0800 023 4567 (if calling from a landline)
t: 0300 123 9123 (if calling from a mobile)
f: 020 7964 1001
www.financial-ombudsman.org.uk

Who is Investec Bank plc?

For information about who we are and what we do, see the Who we are page on our main website.

Our Specialist Bank division focuses on personal and business bank accounts, offshore accounts and lending facilities, including:

Is Investec an independent bank?    

Yes, Investec is an independent bank.  Investec plc has a primary listing on the London Stock Exchange under the symbol INVP and a secondary listing on the JSE under the symbol INP.

How do I find out about careers at Investec?

If you'd like to find out more about careers with Investec, visit our Careers page.

Where can I find your Data Protection and Privacy policies?

We take the security and confidentiality of your personal information very seriously and we have various safeguards in place which are intended to protect that information. To find out how we use your personal information, read our Data Protection Statement online or ask us for a printed copy.

The Data Protection Statement sets out how we may use and share your information with other members of the Investec Group and with third parties, such as credit reference and fraud prevention agencies.

Where can I find information about your cookies?

You will find a link to our Privacy Policy at the bottom of every standard page on our website - our Privacy Policy also covers our cookie policy.

Are my funds with you covered by the Financial Services Compensation Scheme?

Investec Bank plc is covered by the UK Financial Services Compensation Scheme (FSCS).

The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share, so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000.) The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint accounts and not each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please call us on 0845 366 6333 or +44 20 7597 4131 or refer to the FSCS website www.FSCS.org.uk.

Text message notifications FAQs

Why am I receiving text message notifications from Investec?

One of the ways we help protect you against fraud is to send a text message notification to your mobile phone whenever certain activities are carried out on your account.

You will receive a text message from us whenever the following activities are carried out on your account:

  • a payment or withdrawal of cash from an ATM using your Investec card;
  • a new payment, transfer or standing order instruction is set up on your account in online banking or telephone banking;
  • an amendment is made to an existing payment instruction in online banking or telephone banking;
  • a new payee is created or an amendment is made to an existing payee in online banking;
  • a new account is opened in your name in online banking;
  • any changes are made to security information in online banking.

What should I do with the text message notification that I’ve just received?

The text message notification will be sent to let you know that one of the activities listed above has taken place on your account. This is so that if there is unauthorised activity on your account, you are made aware of it.

If you receive a text message informing you that an activity has taken place on your account and you recognise the activity, you do not need to take any action.

If you receive a text message informing you that an activity has taken place on your account and you do not recognise the activity, please call us immediately on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

What should I do if I don't recognise an activity in a text message?

If you receive a text message from us about an activity that you don't recognise, please call us immediately on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).
Please do not reply to the text message.

What should I do if I don't receive a text message notification for an activity?

If you have carried out one of the activities listed above, but did not receive a text message notification afterwards, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).

What should I do if my mobile number has changed?

If you have changed your mobile number, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) and we will update our records.

How do I stop receiving text message notifications from Investec?

If you no longer wish to receive text message notifications from us, for either activities in online and telephone banking, or for transactions made using your Investec card, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK) and we will update our records.

What text message notifications do joint account holders receive

If you are a joint account holder, you will not receive a text message notification for an activity made by the other account holder in the joint account.

What text message notifications will I receive if I have online users set up in online banking?

If you have online users set up in online banking, and they carry out any of the activities listed above on your accounts, then you will receive a text message notification of this. The online user will not receive a text message notification.

How much will it cost me to receive text message notifications?

It will not cost you anything to receive these text message notifications to a UK mobile number.

Can I reply to a text message notification?

Please do not reply to the text message notification you receive from us, as we will not receive the reply. If you would like to contact us about any aspect of your text message notification, please call us on 0845 366 6333 (+44 20 7597 4131 if calling from outside the UK).