This Policy sets out what the categories of personal information Investec may collect from you when you use the Service as well as how Investec processes that personal information.
If you have any questions about this Policy or do not agree with it, please contact Investec by clicking here before using the Service. Investec may amend this Policy from time to time, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This Policy is effective from 28 March 2013.
By using any part of the Service or providing personal information to Investec you consent to Investec processing your personal information as set out in this Policy.
Information Investec Collects from You
Personal information you volunteer or which we may infer
In general, you can use this Website without giving us any information. Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the Website, pages viewed. We use this information to measure the use of our Website and to improve its contents. However, additional services may be available if we have certain information about you.
We may collect the following information:
a list of the products and services you express an interest in when you use the Website;
your name and contact information, including email address and company details which you may submit to us when you interact with the Website;
information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
We may intercept and monitor your communications
Investec may implement systems designed to intercept and monitor your communications with Investec’s Associates, to the extent permissible by law, in which case you consent to such interception and monitoring.
As part of this process of intercepting and monitoring these communications, we may record such communications for disclosure on the basis set out in this Policy.
Personal information we collect automatically
When you use the Website, Investec automatically receives and records information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested.
We treat this data as non-Personal Information, except where we are compelled to do otherwise by law or legal authority.
Investec only uses this data in aggregate form and we may provide this aggregate information to our partners about how our customers, collectively, use the Website, so that our partners may also understand how user make use of the Website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.
We may link to other Websites which are not within our control. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the Website in question.
What We Do With the Information
We use this information to provide you with a better service, and in particular for the following reasons:
providing services you have requested and notifying you about important changes or developments to these services;
responding to your inquiries and complaints or processing your requests in relation to your information;
to follow up as part of our customer care procedures;
updating our records about you;
internal record keeping;
to improve our products and services;
crime detection prevention and prosecution;
competitions and other promotions;
evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services;
making our Website easier for you to use and providing you with access to certain parts of the Website; and
to contact you for market research purposes.
At the time you provide us with any information in response to a request from us, our request will provide you with specific information as to how we will use such information.
We may contact you by e-mail, phone, fax or mail in relation to the purposes set out in this section and by providing such information you are deemed to have agreed to us contacting you by these methods of communication. We will continue to contact you by way of such methods until you advise us in writing that you no longer wish to be contacted by certain methods. Please note you are required to accept at least one of the above methods as your chosen method of receipt of communication from us.
We will not pass your details to anyone else (other than on the basis set out below and in accordance with appropriate disclosure requirements we may be subject to).
We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by email, post or telephone where you have opted to receive such marketing materials and have indicated to us how you wish to receive such marketing material when you registered for our services. You may opt-out of our direct marketing campaigns at any time, at which point we will not send you any direct marketing.
If we are providing you with services you will also be subject to the specific terms and conditions relating to the product and/or services you are being provided with and these terms will include additional information as to how we may contact you.
If you are a new customer or you have previously asked us for information on our products, we may send you information on our range of products by email where we have your permission to do so.
If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
You can change your mind at any time by contacting the deposits team at Investec Bank plc (Irish Branch),The Harcourt Building, Harcourt Street, Dublin 2.
All Other Jurisdictions
You can change your mind at any time by contacting the Investec Plc and Investec Bank Plc Data Protection Compliance Officer at 2 Gresham St, London EC2V 7QP, or the Investec Wealth and Investment Limited Data Protection Officer at 100 Old Hall Street, Liverpool, L3 9AB, or the Investec Asset Finance Plc Data Protection Officer at Windrush Court, Blacklands Way, Abingdon, Oxfordshire, OX14 1SY.
Sharing Your Information
We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than on the following basis:
where we have your permission;
where we are required to do so by law;
where it is needed by our agents, advisors or others involved in running accounts and services for you or in undertaking activities linked to the operation of such services or accounts on our behalf; or
where the transfer or disclosure would otherwise be in compliance with legal requirements we are subject to including, but not limited to, statute or regulation.
This process may include sending personal information to other countries, whose data protection laws may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area.
Accessing Your Personal Information
If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.
You may request details of personal information which we hold about you under the Promotion of Access to Information Act 2000. Fees for access to your personal information are prescribed in terms of this Act. If you would like to obtain a copy of your personal information held by Investec Limited, please review our Promotion of Access to Information Act Manual located at http://investec.com/legal/paia-promotion-of-access-to-information-act.html.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you by Investec plc and/or Investec Bank plc please write to our Data Protection Compliance Officer at 2 Gresham St, London EC2V 7QP. If you would like a copy of the information held on you by Investec Wealth and Investment Limited, please write to our Data Protection Compliance Officer at 100 Old Hall Street, Liverpool, L3 9AB. If you would like a copy of the information held on you by Investec Asset Finance Plc, Please write to our Data Protection Compliance Officer at Windrush Court, Blacklandsway, Abingdon, Oxfordshire, OX14 1SY.
You may request details of personal information which we hold about you under the Data Protection (Bailiwick of Guernsey) Law, 2001 and Data Protection (Jersey) Law 2005 and any respective subordinate legislation. A small fee will be payable. If you would like a copy of the information held on you by Investec Bank (Channel Islands) Limited, please write to our Data Protection Officer in Guernsey at Glategny Court, Glategny Esplanade, St Peter Port, Guernsey, GY1 1WR or in Jersey at One The Esplanade, St Helier, Jersey, JE2 3QA.
Under the Data Protection Acts you have the right to receive a copy of all personal data held by the bank following a written request. A small fee may be payable. Such requests should be addressed to the Data Protection Officer, Investec Bank plc (Irish Branch), The Harcourt Building, Harcourt Street, Dublin 2.
How to control and delete cookies
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of Investec websites.
If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To totally opt-out of our suppliers collecting any data regarding your interaction on Investec.co.uk, please refer to section 3.2.
Local shared objects (Flash Cookies)
Investec uses the Adobe Flash Player to deliver services throughout our sites. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way.
How to disable Flash Cookies:
The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain like Investec.com or for all websites - seehttp://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.
Please note that if you disable your Flash cookies for an Investec website you will be unable to play flash content.
Third Party Cookies
Cookies set by Third Parties
To support our website we sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. Investec does not control the dissemination of these cookies. You should check the third party websites for more information about these.
Website sharing tools
Investec website has embedded 'share' buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. Investec does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
Cookies set by Investec Suppliers
Investec uses a number of suppliers who also set cookies on Investec website on its behalf.
The following cookies may be set:
See http://www.omniture.com/en/privacy/2o7 for more information and details of how to opt out.
Omniture provides anonymised statistical information to Investec about users. They process IP addresses and information from other cookies used on Investec's online sites for users, so Investec knows how many page views it has, the number of users, what browsers users are using and in which country, city or region users are located. Omniture is also used to provide similar information for the version of Investec sites for Apple iPad and iPhone users.
Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns for Investec. This service gathers information regarding visits made by users which is used to decide on the success of adverts. For information on the cookie set by Doubleclick plus information on how to opt out please go to http://www.doubleclick.com/privacy/dart_adserving.aspx
Investec uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the Investec websites and compile reports for us on activity on the website.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Investec websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For more information on the cookie set by Google Analytics, including information on how to opt out please go to: http://www.google.com/intl/en/privacypolicy.html
Ad serving (non-targeted)
The Investec advertisements seen by users on other sites are served by a number of third party ad serving providers, including DoubleClick, Atlas (atdmt), Mediaplex (ValueClick) and MediaMind (Eyeblaster), amongst others. The cookies accompanying the ads allow them and their advertisers to monitor the effectiveness of the ads.
If you would like more information about the cookies used by the providers listed above, please see their privacy policies at:
Ad Serving (targeted) - AudienceScience Inc. (formerly Revenue Science, Inc.)
Information (IP addresses and information in other cookies on our sites) that AudienceScience collects is transferred to them in the United States of America, and Investec confirm that AudienceScience satisfies the EU's data protection requirements through its registration with the US Department of Commerce's "safe harbor" framework. Data is sometimes shared with AudienceScience's sub-contractors in India who also contractually satisfy the EU's data protection requirements.
Surveys (Wufoo) – Infinity Box Inc
Information (IP addresses and information in other cookies on our sites) that Infinity Box collects is transferred to them in the United States of America, and Investec confirm that Infinity Box satisfies the EU's data protection requirements through its registration with the US Department of Commerce's "safe harbor" framework.